Shipping policy

Shipping Policy

Last Updated: May 30, 2025

Thank you for shopping with Kajicards. We are a small business based in Austria, and we ship orders within Austria and to most EU countries via Österreichische Post (Austrian Post).

📍 Shipping Destinations

  • Austria: Standard domestic shipping
  • European Union: International shipping to most EU countries

If your country is not available at checkout, please contact us at kajicards@gmail.com.

⏱ Processing Times

Orders are usually processed and dispatched within 1–3 business days after payment confirmation. We do not ship on weekends or public holidays.

🚚 Estimated Delivery Times

Region Estimated Delivery Time Carrier
Austria 2–3 business days Österreichische Post
Other EU Countries 4–9 business days Österreichische Post + local postal services

Please note that delivery times may vary due to customs, weather conditions, or public holidays.

🔍 Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

📦 Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at kajicards@gmail.com. We’ll do our best to assist you and resolve the issue quickly.

📫 Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

🌐 Customs & Import Taxes

All shipments are sent from Austria. There are no customs charges within the EU. For non-EU countries, customs duties or import taxes may apply and are the responsibility of the customer.

📬 Need Help?

If you have any questions or concerns about your order, feel free to contact us: